Workshop: Customer Service and Experience Feedback and Improvement (CATALYST)

Customer Service and Experience Feedback and Improvement: Collecting and using customer feedback to improve products and services. 

What if you could turn customer feedback into your greatest business advantage?
In this interactive workshop, you'll learn how to gather, analyze, and act on customer feedback to improve your products, services, and overall customer experience.
 
Key Takeaways:
✅ The Best Ways to Collect Feedback – Learn how to use surveys, Google reviews, Net Promoter Score (NPS), and other tools to capture meaningful insights.
✅ How to Respond to Customer Reviews – Turn negative feedback into an opportunity and build stronger relationships.
✅ Using Feedback to Improve Your Business – Identify patterns, prioritize changes, and implement improvements that boost customer loyalty and sales.
✅ Closing the Feedback Loop – Show customers their input matters, creating more engagement and repeat business.
✅ Hands-On Strategy Session – You’ll leave with a personalized action plan to start improving your customer experience right away.
This workshop is designed for small business owners who want practical strategies to collect and use customer feedback effectively—without the guesswork.
 
💡 Spots are limited! Sign up now and start turning customer feedback into business growth.

Facilitated by Stuart Preston from Cingularis

Stuart Preston helps local businesses thrive by providing practical solutions in digital marketing, AI, VOIP, and cybersecurity. With a personable and approachable style, he focuses on aligning his expertise with his clients’ missions to achieve sustainable growth. As a stand-up comedian and podcast host, Stuart blends humor and relatability to connect with his audience. He also speaks and writes about breaking mental health stigmas, sharing his personal journey to inspire teams to foster empathy, trust, and collaboration in the workplace.



This workshop is made possible, in part, by these Foundation Donors:


When you attend this event, you enter an area where photography, audio, and video recording may occur. By attending, you consent to such recording media and its release, publication, exhibition, or reproduction, including but not limited to marketing, promotional purposes, publication, distribution, and public display, without further authorization or compensation.